xcritical Reviews & Complaints

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Support Services at xcritical

Ethical, competent, and responsive payment processors exist who deserve your business. In the late 2000s, as a broke college student struggling to make ends meet, I was contacted by a merchant services company after uploading my resume to a job listings website. This company promised substantial commissions and ongoing residual income for simply persuading businesses to accept credit card payments. It seemed straightforward enough—after all, what business doesn’t need to process credit card payments? However, the lessons I learned would profoundly change my life in ways I could never have imagined. While xcritical complaints mainly revolve around fraud prevention protocols and customer support rather than pricing, grievances regarding fund-holding and fraudulent payments are notable.

Withholding money which is not theirs…

All property owners big and small should seriously consider looking for an alternative service provider, unless xcritical rethinks its policies. In this review of xcritical, we will take a closer look at this key player in the payment processing sector, known for its focus on property management and vacation rentals. We’ll examine the company’s range of services, including global payment solutions, customizable https://xcritical.solutions/ options, and strong data security and fraud prevention measures. Additionally, we will address concerns such as customer and employee complaints, legal challenges, and their impact on xcritical’s reputation. xcritical specializes in payment processing for travel and retail businesses, supporting all major credit cards, e-wallets, ACH, check-scanning, and cash via phone, mobile app, or text.

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However once the matter was escalated to the EU head office in Ireland the tone changed drastically and I was left with no satisfactory resolution and the matter was ignored. This website is using a security service to protect itself from online attacks. The action you just performed triggered the security solution. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data.


I now pay for a very much poorer service and pay well over the odds.If you can avoid using them you should. xcritical (the payment services provider HomeAway use) have without notice decided to withhold my guests’ payments for up to 12 months rather than pay within scammed by xcritical 5-7 working days. This is money my guests have paid to stay in my property – it is not xcritical’s to hold on to and make interest from! Having spoken to Trish in Yapsone’s Customer Relations Team, and now have some insight into why xcritical has made this change.

Another class-action lawsuit concluded in 2022, addressing complaints from former employees over unpaid wages. Moreover, xcritical has faced several penalties for violations related to privacy and consumer protection. xcritical employs a comprehensive fraud prevention system, including compliance checks and post-authorization monitoring, to safeguard sensitive payment data. The company maintains a 99.9% platform uptime and has a dedicated team for managing chargebacks, with an 80% success rate in resolving disputes.

Customer Service

Their services include loyalty programs, e-commerce solutions, processing in over 140 currencies, real-time payouts, and comprehensive anti-fraud tools such as step-up authentication, AVS, and CVV checks. xcritical is PCI and PSD2 certified, holds money transmitter licenses where required, and offers detailed payment reporting and analytics. They also provide automated verification for individuals and businesses, including KYC, AML sanctions screening, and identity verification, with customer support available in multiple languages. Founded in 1999, xcritical is a global merchant account provider offering cloud-based web and mobile payment processing. Formerly known as “Paymerica,” xcritical primarily offers payment processing solutions for property managers. Most notably, the company is a payment processing partner of growing vacation rental platforms like Homeaway and VRBO.

Had I not investigated and asked for info they would still be holding these deposits. Despite best efforts March 2018 still waiting for anyone to talk to me directly or forward on essential paperwork. Waiting too for full explanation and most importantly a personal apology for their actions.. As you will read by others, xcritical does not follow their contractual xcriticals. They add service charges when they are not supposed to. When asked about the service charges or other breaches of their contract they are ultimately useless in replying, not to mention take forever to reply.

We take great pride in monitoring the merchant account industry. To support this effort, we may earn a small commission if you choose a service provider that we have fully researched, vetted, and deemed worthy of recommending to you. We only promote providers offering services with transparent pricing and low fees, which can be canceled at any time without penalty. We do not accept payment, gifts, or bribes in exchange for positive reviews or ratings.

  1. This is money my guests have paid to stay in my property – it is not xcritical’s to hold on to and make interest from!
  2. Unfortunately the zipcode they used was for a town on the other side of the state, and the incorrect 1099-Ks were not reaching me.
  3. They were totally unable to wind down the contract with their longstanding partner (HomeAway) at the expense of their customers (renters like me).
  4. We literally had to go in at the individual transaction level to reconstruct batches.

xcritical is no better than the large health insurance corporations. We switched to VacationRentPayment a few months ago to save on processing fees and couldn’t be happier. Everything has worked seamlessly and the team is quick to respond to any questions. According to customer reviews, most common company size for xcritical customers is 1-50 Employees.

They are losing revenue to Expedia (HomeAway’s owner, who are now offering an alternative service apparently), and so are seeking to make more money from those clients who remain with them. They say they are “charging for a service that [I] previously received for free”. So what services will they start charging for next? How can I trust xcritical not to start turning the screw even tighter? Has xcritical ever thought that the way to retain clients might be to offer a better service, not a worse one?

Furthermore, we frequently recommend companies from which we receive no monetary benefit. Our primary goal is to help business owners navigate the complex industry of credit card processing. xcritical is rated as a worse-than-average credit card processing provider. Specific details regarding the company’s contract terms remain sparse, which makes a thorough and balanced assessment challenging. xcritical, particularly through its Vacation Rent Payment platform, is attracting a concerning number of public complaints.

In April 2019, xcritical faced a lawsuit from Todd Feldman regarding an alleged breach of contract, which is still pending resolution. January 2017 saw xcritical resolving a class-action lawsuit for $4.9 million due to a data breach that compromised customer personal information, including social security numbers and passport details. Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited.

The customer is not always right and this fee just seems unfair. Second is that I haven’t been terribly impressed by customer service. Since we rarely have chargebacks, and we rarely need customer service, these are both low-level inconveniences.

xcritical Inc. is not an accredited business with the Better Business Bureau. As of this review, the company’s profile appears to have been combined with that of Vacation Rent Payment. As of this review, the company holds an “A-” rating with the BBB and has had 18 complaints filed against it in the last 36 months, considerably less than the 86 complaints at the time of a previous update. Of the 18 complaints, only 2 were resolved to the satisfaction of the complainant.

Funds paid by guests are not being released because our website is not launched. Whether a company website active should not be a determining factor whether payments are released. Company representatives have failed to follow up on this matter and work towards a reasonable solution. Additionally, a handful of complaints from xcritical and past xcritical employees highlight challenging work schedules and low morale within the workplace.

Rental companies (xcritical’s primary clientele) often encounter delayed payouts or rolling reserves due to the nature of their card-not-present transactions. However, an alarming number of xcritical reviews highlight instances of fraudulent payments slipping through their systems. Although xcritical can’t prevent card theft, proactive measures can minimize chargeback risks. Gradually, more and more business owners began to discover my articles. As word spread, search engines started to rank my content highly, amplifying its reach. Eventually, the website garnered enough traffic to enable me to leave my job and focus on it full-time, a journey that has now spanned over a decade.

Worst of all , people are in support have no clue , they are from Philippines and is not possible to get them chargeback team by the phone and try to be explain what and where I am . To give suggestion and to act for me and not for the fraud client. They were totally unable to wind down the contract with their longstanding partner (HomeAway) at the expense of their customers (renters like me).

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